barbara_g's profile

1.1K Messages

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19.7K Points

Tue, Apr 10, 2018 12:08 PM

1

This Post is about people that have attempted to get to refunds from dentists when they got dentures that they could not wear

Many people on this blog have paid for dentures  that they could not wear
They could not wear them either because they were too painful or because they did not fit in their mouths or they could not eat with them
This blog is to document their journey to get  a refund.  Please post here if you have gotten a refund or if you need a refund

If you need help and do not now how to proceed please place your problem on this blog as we are here to help each other
Thank you
Barbara 

26 Messages

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636 Points

4 y ago

Hi Barbara, I have only had mine since last Friday, yes they cause sores and are painful and I had to have them aligned once already. It takes time, in some cases longer than others.  You have to go back to your dentist and they need to make you comfy and you have to go as many times as you need to. 

If you are having this problem with your permanent dentures and you go back to make them better, and it just doesn't get better then you would probably have a better chance to get them remade than a refund. 

You might want to let people here know what you have done so far , what is happening exactly and if these are your permanent dentures. I  haven't heard of anyone getting a refund but I am sure if you can't get any relief after some time, they may do that or make you new ones. Let people know how long you have had them as well and also how many times you have been back for an alignment. Someone here will know .. I wish you the best!!!

1.1K Messages

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19.7K Points

4 y ago

Cindy
Thanks
I am OK
This post is for people that are not OK
Some people who have had serious problems with their dentures have gotten refunds
They knew wht. Steps to take to either get relief or refund
We want to help people that need information on how to proceed with dealing with their dentist's because they don't know what to do to et relief
I appreciate your help and hope you keep us updated on your own progress and contribute your help and experience to this thread
ThNks
Barbara

1.1K Messages

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19.7K Points

Photo of Sharona

Sharona

Hello there Barbara I will be happy to let everyone know what happens once I send out my demand letter. I am sending a copy of the demand letter I typed out. I did it on line with Legal Contracts.com. it was very easy to do. It did costs $10.00 so if you want you can copy the form layout on mine and just put your own words in it. Depending on what they write  back, if they don't do what I ask I will go to small claims court. I'm not letting them get away with this. Its not the money its the point and my mouth is messed up. I'm tired of people getting away with poor service and not caring and treating the innocent party's like crap. Talking to us like we are crap

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19.7K Points

HI  Sharona dear

Right on Sharona!!!
Good for you.

Don't forget to send your Demand Letter certified with a return
receipt Request.

I feel sure they will just return your money without going to court
Don't  let them bargain you down

It's about time they return money when they have not done an
acceptable job.

You are our Role model and I am Proud of You
Good Luck
Barbara

1 Message

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60 Points

Paid 5000 for dentures but don’t want from them rude bad communication unhappy said can’t get refund is that right

1.1K Messages

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19.7K Points

Hi  Megan James

Getting a refund from a dentist is a process
You have to be willing to go thru the process
Read up on it  on the internet
You first have to give your dentist the opportunity to make what is wrong right

First put them on notice   and  Do it in writing
Send a certified letter and tell them what is wrong
The court wants to see that you  have let the dentist make an effort to correct what is wrong

We do not know the  details so you Have to tell us where you are  and what the dentist has done to help you,   
Keep us informed and we will try to help you get a refund
Good luck
Barbara

20 Messages

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308 Points

4 y ago

II paid a lot of cash up front to have lower dentures made. It's been about a year , they have always been way to big and never stay on . I still can't eat or chew. I keep them in their container all the time. I told the staff numerous times, went to all schedule d visits. They would never let me see the dentist, I was told that they are the only one who can talk to him and never did. I asked if I could get my money back, they rudely told me no and said I would have to pay up front for a new set of dentures. After that I was treated like a dog they wouldn't have a thing to do with my problem, I started crying in the lobby so upset and humiliated in front of other patients. I turned them into BBB nothing was done, I consider it as malpractice and theft of all my money, leaving me broke and no teeth. What can I do legally to hopefully get all my money back? I wish I could put them out of business. Like a scam only worse, I'm miserable. Please help me what can I do? It is effecting my health, my upper teeth dig in to my lowwr gums causing. Pain because I have no bottom teeth. Thank you. Maria D Sullivan. Maria1950mimi @gmail.com.

20 Messages

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308 Points

4 y ago

Please respond.

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19.7K Points

Maria Sullivan

First read everything on this blog about refunds and then tell us where you are in the process of getting your refund and we will try to help
You can get a refund if you try
Good luck 
Barbara

21 Messages

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790 Points

4 y ago

Maria you have had an unacceptable experience, you need to call the dentist get an appointment for a consultation with the Dentist and do not accept others telling you that you can't see him, you did pay for his service I'm assuming. How many times have you been back to them, have they tried to get things right?
My suggestion to both of you is document, document, document.
Use a calendar to keep all of your appointments and write a log on what happened on each occasion, who you dealt with what you asked for and how it was dealt with. Keep your bills, ask for a paper statement of each time you go showing the work they did, (not just the initial bill). 
If you want a Doctor to refund you money, you have to push him in to wanting to get you off his back, so bring your folder of documentation with you each time you have given them an opportunity to make things right, and indicate to them a running balance of time spent on this issue, its not just your time that's being lost its theirs also. If you can force the issue by yourself with out a lawyer you will have done your homework and prepared your case. If you have been back a few times in the past year the fault is more on you than the doctor. This is your money, your body, if you do not force the issues no one else will. Stand up be strong, do not leave if your not happy.
Remember legally the doctors have put in their paperwork "NO REFUNDS" and you signed it. So in my opinion the only way you will ever get your money back is to have cost the practice more than he feels you are worth. I'm sorry to be so direct, I have won legal battles, it's never easy, but then most big steps in our lives are not easy. Best of luck to both of you.
I truly think the more important thing at this point is to go to a different dentist get their opinion and see if the issues can be fixed to your satisfaction,do you really want the people your trying to get your money back from back in your mouth! Get on Yelp and leave a bad review. 
No doctor's give warranties guarantees or are perfect, they always indicate no refunds, and normally look to over medicate and under educate. It is what it is, when you are happy and complement others and show your concern and appreciation for them as people and there services I find I get treated like a human being (normally).

1.1K Messages

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19.7K Points

Hi  Ken
I appreciate your advise to Maria Sullivan
It is very helpful and Maria needs help
Sadly  Maria's dental office is not assisting her so the first thing she has to do  is get their attention.
She can get their attention by sending a certified demand letter
Just because a dentist says he does not give refunds does not make that correct or so.  The dentist knows that.  His office knows that. Your suggestions are excellent but first they have to assist Maria and help her and if they can not make that  right  she should get that refund
Keep helping us as you are a valuable resource
Thanks
Barbara 

1.1K Messages

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19.7K Points

4 y ago

Maria Sullivan
OK Maria Sullivan
You Have come to the right place
We will walk you thru
The first thing before you do anything else is you have to send your dentist a "demand" Letter
Look up Demand letter to your dentist on the internet
The  letter should start with  something like
"This is a request for a refund of $5,000 ?(what ever you paid) because you gave me dentures that I can not wear.  I told you about this and you have done nothing to help me
I paid money to you and you have not given me what I paid for.  I can not use these dentures, they re defective/
Then tell them what you have gone thru in pain and suffering.
Then tell them if you  do not get a refund from  them in 7 days you  will sue them in court   
Send the letter out certified return receipt and keep  asking us what to do step by step.     Some one will walk you thru the whole thing step by step
Sharona on this blog has just sent out her first  demand letter and I am sure she will help you
Also get n touch with Sharona. look for her
comments on this blog
Let us know what you want to do as your next step
Barbara

1.1K Messages

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19.7K Points

4 y ago

To Maria Sullivan 
Sharona send out her first Demand letter
She paid $10.00 for this form
You don't really need the form but if you want it for the ten dollars cost Sharona says you can go to: 
Legal Contract.com
(its the first one on there) and copy their form 
Let us know
Barbara

11 Messages

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258 Points

4 y ago

Hello Barbara,
Seven months ago I had all my teeth pulled for dentures only to find I couldn't wear them. I had a severe allergic reaction to them. The dentist told me I was nuts no one is allergic to dentures. So I saw a different dentist and he told me to see an allergist. Long store short 3 allergy test and 1000. later I am waiting to be refitted for a new set. I called countless layers about the problem and no one would return my phone calls. There's no money in sueing a dentist.
Sue

1.1K Messages

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19.7K Points

Sue
Sorry to hear about your problem/
Are you allergic to the denture or to the
fixodent that you use with it??
Barbara

11 Messages

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258 Points

I was allergic to the teeth that were in the dentures.

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19.7K Points

Sue Buckland
So I take it the teeth in the new dentures are a different material
Barbara

11 Messages

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258 Points

Yes, it's been a long road.

1.1K Messages

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19.7K Points

Sue
Were you allergic to temporary dentures or the permanent  ones's
Barbara

1 Message

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60 Points

2 m ago

I just got partials top side missing teeth, my dentist did not offer options on different types of materials or anything else she never educated me about partials period. I got my partials she placed them in my mouth and instantly I knew they did not fit , there is a huge gap between the roof and the bridge of the dentures, and when I chew I can feel the partials bounce, i said this to the dentist and she said it is normal for the gap to be there and if it really bothers me to put some kind of denture paste, this didn’t sound right to me so when I got home I did some research and most of the articles say partials should fit like a glove which is obvious, gaps are no good as food gets under and creates bacteria, I did ask her about food getting inside the gap and that’s when she said to put denture paste.

The quality of the plastic is poor, the edges are rough so they hurt the sides of my gum as well,  I have dental insurance and I still had to pay almost 3,000 dollars out of pocket, I asked my insurance to give me a ballpark on how much they cost they said for full upper dentures about 300 and lower about the same, I don’t understand how they came up with the price. I’m going back to dentist tomorrow and I know the dentist is going to try to talk me into believing that the dentures will mold to my mouth , I know that is not going to happen. Any advice will be appreciatedthank you.

(edited)